Shipping policy

Last updated: July 29, 2026

Where we ship

Jones Comforts ships to destinations made available at checkout. The United States is currently available. If checkout does not accept your destination, we cannot ship the order there. Local delivery and local pickup are not currently offered.

Processing time

Made-to-order shirts are normally processed within 7–10 business days before shipment. Weekends, holidays, and carrier transit time are not included. Ready-to-ship items are generally prepared sooner, but please allow up to 7–10 business days unless a product page or order communication states otherwise. Orders containing both ready-to-ship and made-to-order items may ship according to the longest processing time.

U.S. shipping options

At the time this policy was last updated, checkout may offer the following U.S. options:

Standard: estimated carrier transit time of 3–5 business days; $8, or free for qualifying orders of $70 or more.
Express: estimated carrier transit time of 1–2 business days; $15.
USPS calculated services: available rates and estimated transit times are calculated at checkout.

The rate and delivery estimate displayed at checkout when you order control if they differ from this summary. Carrier transit times begin after processing and are estimates, not guarantees.

Order tracking

When tracking is available, we will send it to the email address or phone number provided with the order. Tracking may take time to update after a label is created.

Addresses and delivery

Customers are responsible for entering a complete and accurate delivery address. Contact jonesfamilycomforts@gmail.com immediately if an address needs correction; changes are not guaranteed after fulfillment begins. Additional shipping charges may apply if a package is returned because of an incorrect address, refusal, or failure to collect it, except where the issue was caused by us.

Delays

Weather, holidays, carrier disruptions, and other events outside our control may delay delivery. If we cannot ship within the promised timeframe, we will provide notice and any delay-consent or cancellation and refund options required by applicable law.

Lost, damaged, or incorrect shipments

If a package or item arrives damaged, defective, or incorrect, contact us within 7 calendar days after delivery with your order number and clear photographs of the item, packaging, and shipping label. For a package marked delivered that you cannot locate, check the delivery location and household members, then contact the carrier and us promptly so we can review available options.

International orders

International shipping is available only when offered for your destination at checkout. When offered, delivery times vary. The customer is responsible for any import duties, taxes, brokerage charges, or customs fees not collected at checkout, unless applicable law requires otherwise.