Contact information

Last updated: July 29, 2026

Jones Comforts welcomes questions about products, orders, shipping, returns, accessibility, privacy, or these written policies.

Customer service


For order questions, include your order number and the email address used at checkout. Do not send sensitive payment information by email or through the contact form.

Social-media direct messages are not an official customer-service channel and might not be seen. Please use the email, phone number, or contact form above for questions, complaints, or claims.