Refund policy

Last updated: July 29, 2026

Thank you for shopping with Jones Comforts. Please review this policy before placing your order.

Final-sale items

Jones Comforts makes products to order and also offers limited-quantity ready-to-ship items. Except where applicable law requires otherwise, all sales are final. We do not accept returns or exchanges for change of mind, fit, size, color, design selection, or other customer selection errors. Please review the product description, size information, color, design, shipping address, and order details carefully before checkout.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or different from what you ordered because of an error by Jones Comforts, contact us within 7 calendar days after delivery at jonesfamilycomforts@gmail.com. Include your order number, a description of the issue, and clear photographs of the item, packaging, and shipping label. We will review the claim and provide an appropriate remedy, which may include a replacement, refund, or another resolution at no additional cost, consistent with applicable law.

Do not send an item back before receiving written authorization. Approved returns must be sent to Jones Comforts, 80 Belvedere Ct, Napa, CA 94559, United States. When the issue is our error or an item arrived damaged or defective, we will provide return instructions and, when a return is required, cover reasonable return-shipping costs.

Order changes and cancellations

Contact us as soon as possible if you need to request a change or cancellation. Ready-to-ship orders can move to fulfillment quickly, and made-to-order production may begin soon after purchase. We cannot guarantee a change or cancellation after fulfillment or production has begun. If we approve a cancellation before processing begins, the refund will be issued to the original payment method.

Refunds

Approved refunds are issued to the original payment method. We aim to process an approved refund within 10 business days after the returned item is received and inspected, or after we confirm that no return is required. Your bank or card issuer may require additional time to post the credit. Original shipping charges are not refundable unless the refund results from our error, an item arriving damaged or defective, or applicable law requires otherwise.

If more than 15 business days have passed after we approved your refund, email jonesfamilycomforts@gmail.com.

Your legal rights

Nothing in this policy limits any non-waivable rights or remedies available under applicable consumer-protection law.